Why PIFFERS
A dedicated feedback desk and scorecards so every client can rate what was promised against what was delivered.
Dear Customer, we request you to facilitate PIFFERS by providing your valuable feedback to further improve PIFFERS’s services. PIFFERS will always be thankful to you for your feedback.
Clients encircle 1 to 5 (5 = entirely satisfied) across the following themes on the PIFFERS feedback form.
- 01
Punctuality & attendance
Punctuality and attendance of guards.
- 02
Discipline & character
Discipline, behaviour and character of guards.
- 03
Smart turnout
Smart turnout of the guards (uniform).
- 04
Weapons & equipment
Working condition of weapons and security equipment.
- 05
Tax abidance
PIFFERS abidance regarding income tax and sales tax.
- 06
Statutory compliance
Compliance with EOBI, social security and group life insurance of guards.
- 07
Invoices & payroll
Timely provision of invoices and guards payroll management.
- 08
Training & supervision
Level of training of guards and supervisory staff visiting the guards.
- 09
Customer service approach
PIFFERS management approach and behaviour towards customer service.
- 01
Feedback desk
Clients return scored forms with suggestions; PIFFERS records receipt, remarks and signatures.
- 02
Referrals invited
Clients may refer another company or organisation with POC details.
- 03
Tied to monthly review
Shared feedback forms (soft copy via email and hard copy with invoices) appear again in the monthly performance review.
Start a conversation
Share your site, your concerns and your timeline. A security manager will respond with a survey visit and a tailored proposal.
- Universal access
- +92 51 111 743 337
- 24/7 control room
- +92 346 8507 444
- Head office
- Office #17, 2nd Floor, Capital Plaza, G-11 Markaz, Islamabad, Pakistan