Facilities Management

Facilities Management

Consistent High Quality: In PIFFERS SEDULOUS (Pvt) Ltd we keep up a consistently high level of quality in an operation by focusing on customer needs, processes and concepts. The management has been developing and improving our approach for over 10 years, bringing in experiences from UAE & Europe. This means that with us, our customers can enjoy hassle-free service at a reliably high standard.

Optimizing processes for continuous improvement: Process optimization and integration is the foundation of our service delivery; we constantly review our methods and systems to provide evidence-based solutions. We focus on creating the perfect process to manage all of our customer relations, from the contract to invoicing, to encourage continuous improvement and relationship management.

PIFFERS SEDULOUS Process Frameworks: PIFFERS SEDULOUS process frameworks help us to deliver the same quality and services regardless of which city we are operating in.

The frameworks describe PIFFERS SEDULOUS Facilities Management best practices and tools and are contained within a set of Process Handbooks. PIFFERS SEDULOUS has its own formalized, documented, and transparent procedures that are aligned with these frameworks.

High Consistency and Quality: Our operational process frameworks provide bestpractice management processes, ensuring that we meet our customers’ expectations and that we support a consistently high-quality contract delivery. The framework also provides new opportunities to manage and even reduce risk. We also take a structured approach to documenting, training and implementing our service concepts.

With a clear process in place, it is easier to engage with our customers and their situation. And when we have a deeper understanding we always encourage, develop, and take the lead in service innovation and continuous improvements.

Key Performance Indicators (KPIs) for FM
We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.

Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Service setup:

  • End-user satisfaction
  • Realized savings compared to plan
  • Completion time of service requests and help desk of PIFFERS SEDULOUS
  • Innovation and continuous improvements initiatives
  • Lost time due to injury and incidents.

We develop additional KPIs based on specific customer characteristics and industry requirements.

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