We have a decade of experience of helping our customers focus on their core business, by making their non-core jobs our specialty. PIFFERS SEDULOUS is becoming as one of the leading cleaning company in Pakistan. Although our management has come a very long way today in being a fully-fledged Facility Management company, we continue to pioneer the market for cleaning. We are proud to say that we are becoming the Pakistan’s one of the leading cleaning company, and recognized as the leading developers of Cleaning Excellence.
Cleaning Services includes floors, windows, and everything in between. A clean facility is always welcoming for the customers of our customers, and encourages repeat business.
In addition, a clean and sanitary operation ensures a healthy environment with no spreading of diseases. Staff motivation and inspiration are also improved in a clean environment.
What makes us special is our relentless drive for Excellence. We have developed knowledge and processes over the years to fine-tune every single aspect of this area. We are also focused on training our people to perform cleaning in a superior way.
Cleaning Excellence We work in close collaboration with all our customers to understand precisely what is needed to deliver Cleaning Excellence. We then create a professional, transparent cleaning solution, tailored around specific needs and requirements. The need for clean, tidy, and inviting environments is key to a healthy and happy workplace. We provide both daily and periodical Cleaning Services. But we also have a range of special Cleaning Services, as well as industry-specific/customized solutions.
UNDERSTANDING YOUR BUSINESS
The key drivers for cleaning span from offering well-being in offices to business-critical solutions for industries with high demands on hygiene and sanitation. Regardless of customer requirements, PIFFERS SEDULOUS will have a team in place to assess needs and identify opportunities for a more effective cleaning process.
Starting with your needs: Understanding customer’s needs is always the starting point when the levels of service in our contract are set. Having worked with cleaning for almost 10 years, we bring experience to the table.
All of our experience is utilized in our solution design framework, which is yet another way for us to ensure we never stray from keeping our customers’ needs at the heart of everything we do.
Unlimited flexibility to respond to changes: We know that our customers’ needs vary over time: sometimes in longer cycles, other times following seasonal changes. This is why we always build flexibility and fast response capabilities into our solutions – so you can control the level of our services over time, without sacrificing consistency of delivery.
One point of contact for ease and simplicity: It may sound obvious, but no process or system can understand a person or business – only people can. This is why we always provide experienced Account Managers for our customers. Our Account Managers serve as single point of contact – from the initial audit and setup, to the day-to-day running of a Cleaning Services contract.
KEY PERFORMANCE INDICATORS
We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.
Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Cleaning Service setup:
No. of hours of temporary workers/replacements
Amount of extra work hours per site
Service quality (objective measurements)
Compliance to Cleaning Excellence Standards
Sustainability and environmental impact (water/chemicals)
We develop additional KPIs based on specific customer characteristics and industry requirements.
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