To us Support Services / 3-P Services are a core business. Making sure that our customers’ non-core business is running seamlessly, and empowering their performance by providing an energetic support team for back and front office functions is what we are all about. PIFFERS SEDULOUS is a service organization, so we understand how important the right support services are to customers. We support their staff in being efficient and providing a great experience for guests and other staff.
PIFFERS SEDULOUS Support Services includes Front and Back office support, Welfare Facilities and Labor Supply. Across the world, the challenges are the same for Support Services; all companies recognize the importance of a high-quality service, yet to many companies turning fixed costs into flexible is a common driver.
PIFFERS SEDULOUS has developed ways to meet this classically unsolvable riddle. We have tight frameworks for managing our services that will optimize the relationship between quality and cost. Our unique training programs ensure cultural alignment and allow our customers to not only have access to greatly skilled staff, but also a highly motivated team on board.
Teamwork that excels
Having the best people at hand is of course crucial to success in Support Services; something PIFFERS SEDULOUS secures with training and motivation. We know that retaining people is also important, particularly in front of office operations where consistency is key. Because Support Service is one of our six core activities, retaining an excellent team over time is something we excel in. We have processes and methods developed over decades to make sure that our teams on customer sites will be in it for the long run.
Integration is our strongest advantage
Designing processes that not only optimize the way our customers’ core business is supported, but also fit seamlessly into other processes, is key to success. Our ability to integrate service solutions is one of our strongest advantages, and our experience from global projects ensures that our customers will have processes that maximize the productivity of our customers’ operation.
SUPPORTING OUR CUSTOMERS
Our customers count on us to support your business in the most optimal way. The specific delivery within a Support Service solution will vary from customer to customer to make sure it best fits detailed needs and businesses.
Supporting your business at every level
We understand that our customers’ businesses and their brands are unique, and that each customer needs a support organization that tailors a service to suit their specific situation. We offer a service that not only addresses individual brand and values, but also helps to support overall business goals.
Trained to support: To meet and exceed customer expectations, PIFFERS SEDULOUS continuously train and educate staff to perform better and to ensure a high level of professionalism, efficiency and reliability, Choosing PIFFERS SEDULOUS basically means that our customers have constant access to an updated and motivated team to run their support activities. And we make training and education an integrated part of any customer business.
Support Services are almost always about PIFFERS SEDULOUS becoming a vital part of our customer’s interface.
We are there at the reception; we host conference rooms or events and meet your customers and stakeholders as part of an experience of your brand. Meeting room management, when managed well can create a positive image of our customers’ organization in their customer’s eyes. We are experts in maximizing work space utilization and offer the support, expertise and experience in managing meeting rooms and other assets.
Even when we work back office, we become a central part of the everyday experience of our customers’ company and brand.
Your culture, our people
To ensure that this is carried out in a way that our customers feel confident with, hours of training are put in. We train and set up clear frameworks to ensure the right fit between your culture and our people. At the end of the day, cultural alignment is not enough. This means that we integrate not only service lines, but also management and back-office support, which secure you both cultural and Organizational alignments.
Analysis that facilitates your purpose: All our Support projects start with an analysis of our customers’ organization and its culture to provide us with a clear picture of the job at hand. This analysis is the basis for the transition program and how it is carried out. It is also the starting point for how we train and educate our staff to seamlessly fit into each customer’s corporate culture.
KPIs for Support Services
We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience/ satisfaction, and service efficiency.
Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Support Services setup:
Image and Grooming
Visitor / Queue management
Meeting Room Management
Switchboard call volumes / abandoned call rates
Average call / Waiting time
Delivery time of internal and external mail
Number of replaced internal plants
We develop additional KPIs based on specific customer characteristics and industry requirements.